Privacy Policy

Privacy Policy – Food Fitness QLD

Last updated: May 2026

At Food Fitness QLD, we are committed to protecting your privacy and handling your personal information in a respectful, secure, and transparent manner.

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Food Fitness QLD is a member of the Complementary Medicine Association (CMA) and operates in accordance with professional and ethical obligations relating to client confidentiality and privacy.

  1. What information we collect

We may collect personal and health information including:

  • Your name, date of birth, address, phone number, and email address
  • Medical history, health concerns, symptoms, medications, supplements, pathology results, and dietary information relevant to your care
  • Information submitted through our website contact forms, appointment bookings, or newsletter sign-ups
  • Records relating to consultations, recommendations, treatment plans, and progress reviews
  • Testimonials, photographs, success stories, and feedback where consent has been provided

We only collect information necessary to provide safe and appropriate nutrition and health services.

  1. How we collect your information

We may collect information:

  • Directly from you during consultations, phone calls, emails, intake forms, or online bookings
  • Through referral letters or reports from your GP, specialist, or other healthcare providers with your consent
  • Through our clinic management system, Simple Clinic
  • Through website analytics, cookies, social media interactions, testimonials, and review platforms such as Google Reviews
  1. Why we collect your information

We collect and use your information to:

  • Provide nutrition and health services
  • Develop personalised treatment and nutrition plans
  • Communicate with you regarding appointments, recommendations, and follow-up care
  • Process payments and administrative requirements
  • Improve our services and website experience
  • Meet legal, regulatory, and professional obligations
  • Share de-identified educational content, testimonials, or success stories where consent has been obtained

We will not use your personal information for marketing purposes without your consent.

  1. Consent for testimonials, photographs, reviews, and success stories

From time to time, Food Fitness QLD may request permission to use client testimonials, photographs, Google reviews, or success stories for educational, promotional, or marketing purposes.

This information will only be used:

  • With your express written or verbal consent
  • In accordance with the consent you provide
  • In a way that respects your privacy and dignity

You may withdraw your consent at any time by contacting us.

Where requested, we may use first names only, initials, or de-identified information.

  1. Children and minors

Food Fitness QLD provides services to children and adolescents.

We are committed to maintaining safe and appropriate standards when working with minors. Current Blue Cards are maintained where required under Queensland legislation.

For clients under 18 years of age:

  • Personal and health information is generally collected from or shared with a parent or legal guardian
  • Consent for treatment, communication, testimonials, photographs, or publication of success stories must be provided by a parent or legal guardian unless otherwise permitted by law

We take additional care to protect the privacy and wellbeing of children and families.

  1. Storage and protection of information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically using secure password-protected systems including Simple Clinic and other cloud-based services used for business operations.

Only authorised persons involved in your care or administration have access to your information.

  1. Sharing your information

We may share your information where necessary and with your consent, including:

  • Your GP, specialist, or other healthcare providers involved in your care
  • Third-party providers who assist with practice administration, payment processing, IT support, or secure data storage
  • Where disclosure is required by law

We do not sell, rent, or trade your personal information.

  1. Website, cookies, and analytics

The Food Fitness QLD website may use cookies and analytics tools such as Google Analytics or Meta Pixel to improve website functionality and understand visitor behavior.

These tools may collect de-identified information including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website

You may disable cookies through your browser settings if preferred.

If you subscribe to newsletters, complete a website enquiry form, submit a testimonial, or leave a review, we may retain the information you voluntarily provide to communicate with you.

  1. Telehealth and electronic communication

Food Fitness QLD may offer telehealth consultations and communicate electronically via email, SMS, social media platforms, or secure practice software.

While reasonable steps are taken to protect your privacy, electronic communication may carry some inherent security risks.

  1. Professional memberships and practitioner information

Food Fitness QLD is affiliated with professional industry bodies and qualifications including:

  • Complementary Medicine Association (CMA)
  • Certified Practicing Metabolic Balance Practitioner

These memberships and certifications support our commitment to professional standards, ongoing education, and ethical practice.

  1. Accessing or correcting your information

You may request access to or correction of your personal information at any time.

Requests can be made using the contact details below. We will respond within a reasonable timeframe in accordance with Australian privacy laws.

  1. Contact us

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Food Fitness QLD
📍 Duffield Road, Clontarf Q 4019
📧chris@foodfitnessqld.com.au
📞 0421 545 702
🌐 https://foodfitnessqld.com.au

  1. Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or business practices.

The most current version will always be available on our website.